Jacqueline McCartney
Professional Profile
An experienced Organisation Development practitioner with a successful track record in improving the performance of organisations, people and teams by focusing on the enhancement of internal capability to match market opportunity.
Has extensive international management consultancy experience having worked in the Middle East, Europe and the USA. Formally European Director of Training & Development with an American based consultancy, coupled with 14 years as internal consultant and senior manager in sales and marketing with global telecommunications operator.
Career to date has afforded the opportunity to develop significant skills and capabilities in change management and organisation development and is highly regarded for matching strategic insight and vision with action; balancing the achievement of honouring deadlines, delivering quality and managing costs, and building relationships across geographical, hierarchical and functional boundaries.
Masters Degree in French and German. An accredited Facilitator, Professional Development includes Attendance at MIT’s Organisational Learning Development Pogramme; Tavistock Institute’s Authority, Leadership and Organisation programme; NTL Institute’s Programme for Specialists in Organisational Development.
Areas of Practice
- Design, delivery and project management of strategy implementation projects
- Facilitation and Development of change capability
- Coach to executives, managers, leaders and teams
- Developing trainer, facilitator and internal consultancy skills.
Representative Assignments
Strategy Execution & Change Management
- Working with the Main Boards of a significant number of FTSE 100 corporations both in the UK and in an international setting to execute the business strategy utilising the Balanced Scorecard methodology
- Introduction and development of Self Directed Work teams within Call Centre environment.
- Regular public speaker who has trained in excess of 1000 people (USA/Europe & Middle East) in both public and private sector in the use/execution of the Balanced Scorecard with consistent satisfaction ratings of Very Good to Excellent.
- Design, development, and implementation of a Performance Management system and a Management Information System within a major outsourcing company.
- Design and implementation of the first stand alone HR Balanced Scorecard for an international utility in the UK. A number of assignments for FTSE100 organisations to develop a coherent set of HR metrics to demonstrate value add and contribution.
- Supporting culture change within a range of organizations as they sought to embrace the challenges of a new ‘modus operandi’ arising from privatization; leadership change or a revamped business strategy.
Leadership and Change Management
- UK anchorwoman on project at MIT, USA – ‘Inventing Organisations for 21st Century’ applying insights and learning to current emerging and as yet unknown business issues incl new ways of working, people and skills development and the application of new science theory to current reality.
- Formulating and implementing an organisation development strategy focused on achieving on going excellent customer service within the revamped SME market of a major telecoms company.
- TQM Programme support including team building, leadership training & coaching, with operational improvement projects.
Coaching, Development and Training
- Design, delivery and evaluation of change agent workshops plus on-going coaching and development of change agents, internal consultants and trainers in a wide variety of organisational settings.
- Strong track record of process consultancy and facilitation within financial services, media, retail and luxury brand sectors.
- Executive one to one coaching with number of clients in FTSE100 organisations.
Download Jacqueline’s profile (suitable for printing) Jacqueline McCartney Bio 2009.pdf
